We offer a evaluation version for potential users to "try before you buy". Therefore, it is assumed that when a user purchases the registered version from us, he/she is satisfied with the program's features and functionalities, so that no refund/return request would therefore be requested by the user on such basis.
When you download or are shipped the software, it is considered to be 'Opened'. Opened software cannot be returned for refund, regardless of the delivery method. Because you have the chance (whether or not you avail yourself of this service) to try before you buy a fully functional evaluation copy before you buy, there are no refunds or returns for any reason.